AI Insights brings higher-level aggregated analysis together: Sentiment, Conversation Outcome, Topics, and Link Tracking.
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AI Insights brings the higher-level aggregated analysis together on one screen: Sentiment, Conversation Outcome, Topics, and Link Tracking. Where Advanced shows distribution-over-time, AI Insights focuses on the latest aggregate state and per-conversation drill-downs.
Conversation Outcome
Section titled “Conversation Outcome”See how many conversations end Resolved vs Unresolved over the period. Outcome is also visible inside each conversation in the Inbox details pane. No setup is required on supported plans.
Why it helps
- Quickly spot unresolved spikes that may need human follow-up.
- Track whether changes to your AI or content improve resolution rates.
Sentiment Analysis
Section titled “Sentiment Analysis”Understand how users felt after chatting with your AI: Positive, Neutral, or Negative. Aggregated here, and also per-conversation in the Inbox details pane. On by default.
Conversation Topics
Section titled “Conversation Topics”Listening to your users is key, but doing it at scale is hard. Topics help you track, analyze, and act on the main subjects discussed in your chats without getting lost in the details. The distribution over time is also visible in the Advanced tab.