# AI Insights

> AI Insights brings higher-level aggregated analysis together: Sentiment, Conversation Outcome, Topics, and Link Tracking.

AI Insights brings the higher-level aggregated analysis together on one screen: Sentiment, Conversation Outcome, Topics, and Link Tracking. Where **Advanced** shows distribution-over-time, **AI Insights** focuses on the latest aggregate state and per-conversation drill-downs.

## Conversation Outcome

See how many conversations end **Resolved** vs **Unresolved** over the period. Outcome is also visible inside each conversation in the Inbox details pane. No setup is required on supported plans.

![Screenshot of the Outcome in Inbox Quickchat AI](https://docs.quickchat.ai/_astro/conv_outcome.CP_Mjomt.webp)

**Why it helps**

- Quickly spot unresolved spikes that may need human follow-up.
- Track whether changes to your AI or content improve resolution rates.

## Sentiment Analysis

Understand how users felt after chatting with your AI: **Positive**, **Neutral**, or **Negative**. Aggregated here, and also per-conversation in the [Inbox details pane](/conversations/inbox/#insights). On by default.

![Screenshot of the Sentiment in Inbox Quickchat AI](https://docs.quickchat.ai/_astro/sentiment.B6vCQVih.webp)

## Conversation Topics

Listening to your users is key, but doing it at scale is hard. [**Topics**](/conversations/insights/manage-topics/) help you track, analyze, and act on the main subjects discussed in your chats without getting lost in the details. The distribution over time is also visible in the Advanced tab.