Insights is your space for analyzing conversations and understanding what your users are talking about at scale.
Insights is your space for analyzing conversations and understanding what your users are talking about at scale.
Tabs in Insights
- Analytics — top-level conversation and message volume, channel and language breakdowns, time-of-day/day-of-week activity.
- Advanced — distribution over time for resolution, sentiment, AI-detected topics, custom topics, link tracking, and CSAT.
- AI Insights — deeper aggregated views of sentiment, conversation outcome, topics, and link tracking.
- Conversation Rating — end-of-chat feedback from users.
- Manage Topics — create and edit Topics you want to track.