What each Quickchat AI plan includes: Knowledge Base article limits, website scrape limits, AI credits, team seats, and which features unlock at which tier.
Every Quickchat AI account is on a plan, and the plan decides five things: whether you can use Quickchat AI commercially, how much you can put in the Knowledge Base, how many AI credits you get each month, how many teammates can log in, and which features are switched on. Current prices are on the pricing page.
Limits at a glance
Section titled “Limits at a glance”| Free | Starter | Basic | Essential | Professional | Business | |
|---|---|---|---|---|---|---|
| Commercial use | no | yes | yes | yes | yes | yes |
| Knowledge Base articles | 50 | 100 | 300 | 500 | 1,000 | 2,000 |
| Website pages per scrape | 50 | 100 | 300 | 500 | 1,000 | 2,000 |
| AI credits per month | 50 | 150 | 500 | 3,000 | 9,000 | 30,000 |
| Users (including you) | 1 | 1 | 1 | 1 | 3 | 10 |
| Hide Quickchat AI branding | no | no | no | no | yes | yes |
| Export Conversations | no | no | no | no | no | yes |
| REST API access | no | no | no | no | no | yes |
| Automatic URL refresh | no | yes | yes | yes | yes | yes |
| Voice input | no | yes | yes | yes | yes | yes |
| Custom widget translations | no | yes | yes | yes | yes | yes |
Enterprise plans are negotiated separately and are not limited by this table. Talk to us if you need more.
What counts against each limit
Section titled “What counts against each limit”Knowledge Base articles. Every article is one row in your Knowledge Base, whatever created it: a single page import, one page of a sitemap or site-wide crawl, one uploaded file, one Intercom article, or one you typed yourself. A site-wide crawl of a 400-page site uses 400 articles, so on Free it will stop at 50.
Website pages per scrape. The ceiling on a single import job. It is a separate limit from the article count, and the lower of the two applies.
AI credits. One per AI reply on the standard model, more on the advanced ones. See Understanding AI credits for how they are counted and what happens when you run out.
Users. The number of people who can sign in to your account, you included. Roles are available on every plan; see Team & roles.
Features by tier
Section titled “Features by tier”Commercial use covers anything that supports a business: an AI Agent on a company or product website, customer support, sales, lead generation, or an AI Agent you run for a client. Available from Starter. The Free plan is for personal, non-commercial use, such as learning, side projects, and trying Quickchat AI out.
Hide Quickchat AI branding removes the “Powered by Quickchat AI” line from the widget and chat page. Available from Professional.
Export Conversations downloads full transcripts as CSV or XLSX. Business only. Export Gathered Data and Export AI Insights are not gated this way — see Inbox.
REST API access covers the whole API reference. Business only. Rate limits are documented there.
Automatic URL refresh, voice input, and custom widget translations require a paid plan, starting with Starter. Manual URL refresh remains available on Free. See Knowledge Base and Website for configuration.
The core channels, integrations, AI Actions, Knowledge Base, Inbox, and Insights are available on every plan, subject to the feature restrictions and usage limits above. Access to a feature category does not include every option within it. Free remains limited to personal, non-commercial use. A channel may require its own provider account, such as a Meta Business account for WhatsApp, an Instagram Professional account for Instagram, or an Intercom subscription. Those services are billed by their providers.
Prices and tax
Section titled “Prices and tax”Prices on the Subscription page exclude VAT and are marked (excl. VAT). Where tax applies, Stripe adds it at checkout based on your billing address, and a VAT-registered business can enter its VAT number there. When you change plans, the dialog adds the tax to the amount due and shows it as Includes $X in tax.
Subscriptions that started before tax was added on top in October 2026 keep paying their original total, tax included.
Changing plans
Section titled “Changing plans”Upgrading takes effect immediately and the new limits apply straight away.
Downgrading takes effect at the end of the current billing period, not immediately. There is no proration and no partial refund for the unused part of the period, so you keep the higher plan’s limits until the period ends.
If you are over the new plan’s limits when a downgrade lands, contact us before you switch so we can tell you exactly what happens to your account. Do not assume content over the limit is safe.
Related
Section titled “Related”- Understanding AI credits — what consumes a credit and what happens when they run out
- Knowledge Base — what an article is and how imports work
- API reference — rate limits and endpoints