Email

In this guide, we’ll go through how to let your AI Agent handle inbound email. Here’s an overview of what we’ll cover:

1. Generating your dedicated Quickchat email address
2. Forwarding your support inbox to it
3. (Optional) Sending replies from your own domain
4. (Optional) Adding a signature

How it works

Quickchat gives your AI Agent a dedicated address (for example a1b2c3d4e5f6@in.quickchat.ai). You forward your support inbox to that address, and every forwarded email is answered by your AI Agent. The reply is sent back to the original sender as if it came from you.

Auto-responders, out-of-office notices, bounces, and no-reply senders are detected and skipped automatically, so replies never loop.

Prerequisites

• A support inbox you can set up forwarding from (for example support@yourcompany.com).
• Optional: access to your domain’s DNS if you want replies to be sent from your own address.

Connect the Email channel

Go to the External Apps tab and click the Email tile, then click Generate email address. Quickchat creates your dedicated inbound address and enables the channel. A configuration window opens with the address and the next steps.

You can reopen this window at any time with the Configuration button on the Email tile.

Set up forwarding

Forwarding your support inbox to the dedicated address is the only step required to go live.

1. Copy your dedicated address from the configuration window.
2. Open your email provider’s forwarding settings (Gmail, Outlook, Google Workspace, and so on).
3. Forward your support inbox to the dedicated address.
4. If your provider asks you to confirm forwarding, the confirmation code or link is captured and shown in the configuration window, so you can complete it without it reaching a customer.

The Forwarding status stays as Awaiting email until your first forwarded email lands at the address, then switches to Active automatically and your AI Agent starts replying.

Tip

Send a test email to your support inbox. It should be forwarded, answered by your AI Agent, and the conversation should appear in the Quickchat AI App.

Send replies from your own domain

By default, replies are sent from a Quickchat address that shows your Sender name (or “Support” if you leave the Sender name blank), and customer replies still reach you through your forwarding rule. This works with no extra setup, so this whole section is optional.

To send replies from your own address instead:

1. In the configuration window, under Reply identity, set your Sender name and enter a Reply from address on a company domain you control (for example support@yourcompany.com), then save.
2. Quickchat starts domain authentication and shows a set of CNAME (SPF and DKIM) records in the same window.
3. Add those records to your domain’s DNS, then click Verify domain.
4. Once verified, replies are sent from your own address.

Caution

Personal email providers such as Gmail or Outlook.com cannot be authenticated, so replies for those addresses always use the Quickchat sending address with your Sender name. Use a company domain you control to send replies from your own address.

DNS changes can take a while to propagate. If verification does not pass right away, wait a little and click Verify domain again.

Add a signature (optional)

Under Signature in the configuration window, add a signature to append to every reply (for example, your team name). Leave it blank to send replies without one.

Enable, disable, or remove

Connecting enables the channel automatically. Use the Enable Email toggle to pause or resume replies without losing your setup. Disconnect removes the integration entirely: it releases the dedicated address and stops all replies. You can reconnect at any time.

Human handoff

When your AI Agent decides a conversation needs a person, it stops auto-replying to that email thread and flags it for your team, so a human can take over from your forwarded inbox.

Troubleshooting & FAQs

I set up forwarding but nothing happens.

• Confirm the forwarding rule targets your exact dedicated address.
• If your provider required a confirmation step, complete it. The code or link appears in the configuration window.
• Check that the Enable Email toggle is on.

Replies are sent from a Quickchat address, not mine.

• Set a reply address on a company domain you control and complete Verify domain. Public providers such as Gmail and Outlook.com cannot be authenticated.

Will auto-replies loop with my other systems?

• No. Auto-responders, out-of-office notices, bounces, and no-reply senders are detected and skipped.

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