Account access and password recovery

Use the account recovery flow when you cannot sign in or are not sure how your account was created. To move an account you can already sign in to onto a different address, see Change your sign-in email. To delete your account and everything in it, see Delete your account. To sign in without a password, see Sign in with a passkey.

Start account recovery

1. Open the Quickchat AI login page.
2. Select Forgot your password?
3. Enter your email address.
4. Select Send reset link.

Quickchat AI always shows the same Check your inbox confirmation after a valid request. This protects account privacy and does not confirm whether the email is registered.

What happens next

Password account

If the email belongs to an active password account, Quickchat AI sends a password reset link. Open the link and choose a new password, then return to the login page.

Google-only account

An account created with Google does not have a password until you set one. Its recovery email offers two options:

• Use Continue with Google on the login page.
• Open the set-password link in the email if you want to sign in with an email and password in the future.

No existing account

If the email is not registered, no recovery email is sent. On the confirmation screen, select Create an account to register.

If no email arrives

• Check the spam or junk folder.
• Select Try another email if you may have used a different address or entered it incorrectly.
• If you registered with Google, return with Back to login and select Continue with Google.
• If you still cannot access an existing account, contact Quickchat AI support.

Security and privacy

The confirmation screen is intentionally identical for password accounts, Google-only accounts, and unregistered email addresses. Do not treat the confirmation as proof that an account exists or that an email was delivered.

Sign in with a passkey

A passkey lets you sign in with Touch ID, Face ID, Windows Hello or your phone instead of typing a password. Password sign-in and Continue with Google keep working, so you can always sign in another way.

To add a passkey:

1. Sign in to the Quickchat AI App and open Settings → Account.
2. Under Passkeys, click Add passkey and follow your browser’s prompt. If Quickchat AI asks, confirm your current password first.

To sign in, click Sign in with a passkey on the login page. The login page marks the method you last used in this browser with Last used.

• You can add up to 10 passkeys. Passkeys shows when each one was added and last used, and you can delete any of them. Deleting a passkey can ask you to sign in again with another method first.
• If the login page says the passkey isn’t linked to any account, sign in another way and add the passkey under Settings → Account.
• Passkey and password attempts share one limit: 10 failed sign-in attempts lock the account for 30 minutes.
• If your organization manages your passkeys, your account signs in with a passkey only, and your administrator adds or removes them.

Change your sign-in email

Your sign-in email is the address you log in with, so Quickchat AI only moves it once you prove you can receive mail at the new address.

1. Open Settings, select the Account tab, and find Sign-in email in the Profile card.

2. Type the new address. A password field and the Save button appear.
3. Enter your Current password and select Save.

Nothing has changed yet. Quickchat AI sends a confirmation link to the new address, and the row shows which address you still sign in with until you open it. Select Use a different address if you sent the link to the wrong address.

4. Open the email at the new address and select Confirm new email address.

Sign in with the new address from now on. The old address stops working, and Quickchat AI emails it to say the change happened.

Good to know

• The link expires in 24 hours, and only the newest one works. If you mistype the address and request the change again, the first link stops working immediately.
• Opening the link does not change anything on its own. The change is applied only when you select the button on the page, so an email scanner that follows links cannot move your account.
• Confirming does not sign you in. You still sign in normally, with the new address.
• Changing your password cancels any link you have not used yet.
• Accounts without a password cannot be moved here. If you sign in with Google or your account came from a Shopify, Intercom, or HubSpot install, contact Quickchat AI support and we will move it for you.
• An address already used by another Quickchat AI account cannot be reused.

Delete your account

This permanently deletes your account, your AI Agents and their conversations. People you invited lose access. It cannot be undone. If you only want to remove one AI Agent and keep your account, see Delete an AI Agent instead.

1. Open Settings and select the Account tab.
2. Scroll to the Delete account card at the bottom of the page and select Delete my account.
3. If you like, answer Why are you leaving? (optional) and Anything else you’d like to tell us? (optional). Your message goes straight to the Quickchat team.
4. Type your sign-in email to confirm and enter your Password. Accounts without a password, such as a Google-only account, are not asked for one.
5. Select Delete my account.

Quickchat AI deletes the account and signs you out.

If the account cannot be deleted yet

If something still depends on your account, the dialog says what it is and nothing is deleted:

• An AI Agent on this account is on a paid plan, or the account still has an active subscription. Cancel the subscription under Settings → Billing first. A cancelled plan stays active until the end of its billing period, so try again after that. On the Enterprise plan, contact Quickchat AI support instead.
• An AI Agent outside your account is billed through it, or another user shares your account’s organization. Contact support@quickchat.ai to separate them first.
• A paid copy of an AI Agent is still being made or paid for. Try again once it has finished.

What is deleted and what is kept

Deleting your account removes your sign-in, your organization and all of its AI Agents, including their Knowledge Bases, AI Actions and settings. Their conversations are erased in the background shortly afterwards. AI Agents in someone else’s account that you were invited to are not deleted: you only lose access to them.

Some data is not removed when you delete your account, including:

• Conversations of AI Agents you deleted earlier with Delete this AI Agent.
• Files stored for your AI Agents, such as files attached to messages and conversation exports.
• Search index data built from your AI Agents’ Knowledge Bases.
• Records of the channels your AI Agents were connected to.
• Records about your account in the analytics, customer relationship and payment services Quickchat AI uses.

To have this data erased as well, contact support@quickchat.ai.