Facebook Messenger

This guide shows how to connect your Quickchat AI Agent to Facebook Messenger. Once a Facebook Page is linked, your AI Agent replies to people who message that Page on Messenger, and every conversation appears in your Quickchat AI Inbox.

If you get stuck, jump to Troubleshooting & FAQs or contact us.

Step 0 - Prerequisites

• A Facebook Page for your business. Messenger integrations connect to a Page, not to a personal profile.
• Admin access to that Page.
• A Facebook account with Business permissions for the Page, so you can authorize Quickchat AI.

Caution

A Facebook Page can be connected to one AI Agent at a time. If you manage several Agents, use a separate Page for each.

Step 1 - Connect your Facebook Page

1. Open the Quickchat AI App and go to External Apps.
2. Click Messenger, then click Connect.
3. A Facebook pop-up opens. Log in if prompted and continue as yourself.
4. Select the Page you want your AI Agent to reply for, and review the requested permissions.
5. Click Continue / Confirm to grant Quickchat AI access.
6. The pop-up closes and the panel shows your connected Page name and Page ID.

That’s it. Your AI Agent is now live on Messenger! 🎉

Step 2 - Enable the bot

Use the Enable toggle to switch the integration on or off without disconnecting the Page. When it’s on, your AI Agent replies to incoming Messenger messages; when it’s off, the Page stays connected but the Agent stops replying.

Try it out

Open your Page in Messenger (for example via m.me/<your-page-username>) and send a message. Your AI Agent replies, and the conversation appears in your Quickchat AI Inbox, where you can read the full transcript, see the visitor’s name, and take over from the AI at any time.

Troubleshooting & FAQs

The pop-up doesn’t open.

• Disable pop-up and tracker blockers in your browser, refresh the page and try again. If that doesn’t help, try a different browser.

My AI Agent doesn’t reply.

• Make sure the Enable toggle is on and the panel shows the Page as connected.
• Confirm you connected the intended Page and that the correct AI Agent is selected.
• One Page connects to one AI Agent. Don’t connect the same Page to multiple Agents.

I connected the wrong Page.

• Click Switch Page in the integration panel and repeat the connection flow with the correct Page.

How do I change the welcome message?

• The greeting is your AI Agent’s message, configured in the Quickchat AI App. Update it there and it applies to every channel, including Messenger.

Need Help?

Still stuck? Reach out on Discord or contact us and we’ll help you get your Page connected.