Intercom Knowledge Base

Migrate your Intercom knowledge to Quickchat AI in minutes. If you’re using Intercom’s Fin AI and want to switch to Quickchat AI — or run both side by side — these endpoints make it seamless. Your entire Intercom Help Center (the articles that power Fin AI’s responses) can be synced to Quickchat’s Knowledge Base with a single API call.

How it works:

1. Connect your Intercom account via the Quickchat Dashboard or the Intercom App Store integration
2. Use Import Intercom Articles to pull all your Help Center articles into Quickchat’s Knowledge Base, optionally only in the languages you choose
3. Use Refresh Intercom Articles to keep content in sync as you update articles in Intercom
4. If you decide to disconnect, Delete Intercom Articles cleanly removes all synced content

This means your AI Agent immediately has access to the same knowledge that Fin AI uses, with zero manual content migration. For a full walkthrough of the Intercom integration, see the Intercom channel guide. To learn more about switching from Fin AI, visit Quickchat as a Fin AI alternative.

Refresh Intercom Articles

Re-fetch existing articles from Intercom and import new ones.

Articles imported with locales are refreshed in the same languages, and all language versions of an Intercom article are refreshed together.

Scope: write_all

POST https://app.quickchat.ai/v1/api/knowledge_base/intercom/refresh_articles

Request Body

Parameter	Description
article_ids array of integers	IDs of the Knowledge Base articles to re-fetch, as returned by List Articles with types=Intercom. Default: none, so no existing article is re-fetched. To refresh every article, pass all of their IDs.
fetch_new_articles boolean	Whether to fetch new articles (default: true)

Response 200 OK (empty JSON object). Returns 400 if an ID is not an Intercom article in your Knowledge Base.

List Intercom Help Center Languages

List the languages your Intercom Help Center publishes, with the number of published articles in each, and the languages suggested for import (your AI Agent’s language when the Help Center has it).

Scope: read_all

GET https://app.quickchat.ai/v1/api/knowledge_base/intercom/locales

Response 200 OK

{
  "locales": [
    { "locale": "uk", "article_count": 259 },
    { "locale": "en", "article_count": 220 }
  ],
  "suggested_locales": ["uk"]
}

An empty locales list means your Help Center doesn’t publish language versions; import without locales.

Import Intercom Articles

Import all articles from Intercom.

Scope: write_all

POST https://app.quickchat.ai/v1/api/knowledge_base/intercom/import

Request Body (optional)

Parameter	Description
locales array of strings	Help Center languages to import, such as ["uk"]. Each language is imported as separate articles, which count toward your plan’s article limit. Omit it to import one version of each article: English when available, otherwise the Help Center’s default language.

Response 200 OK — Returns a list of imported article snapshots. Returns 400 if no article is published in the selected languages.

Delete Intercom Articles

Remove all Intercom-sourced articles from the Knowledge Base.

Scope: write_all

POST https://app.quickchat.ai/v1/api/knowledge_base/intercom/delete

Response 200 OK (empty JSON object)

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