Intercom Knowledge Base

Migrate your Intercom knowledge to Quickchat AI in minutes. If you’re using Intercom’s Fin AI and want to switch to Quickchat AI — or run both side by side — these endpoints make it seamless. Your entire Intercom Help Center (the articles that power Fin AI’s responses) can be synced to Quickchat’s Knowledge Base with a single API call.

How it works:

1. Connect your Intercom account via the Quickchat Dashboard or the Intercom App Store integration
2. Use Import Intercom Articles to pull all your Help Center articles into Quickchat’s Knowledge Base
3. Use Refresh Intercom Articles to keep content in sync as you update articles in Intercom
4. If you decide to disconnect, Delete Intercom Articles cleanly removes all synced content

This means your AI Agent immediately has access to the same knowledge that Fin AI uses, with zero manual content migration. For a full walkthrough of the Intercom integration, see the Intercom channel guide. To learn more about switching from Fin AI, visit Quickchat as a Fin AI alternative.

Refresh Intercom Articles

Re-fetch content from Intercom for existing articles.

Scope: write_all

POST https://app.quickchat.ai/v1/api/knowledge_base/intercom/refresh_articles

Request Body

Parameter	Description
article_ids array of integers	Specific article IDs to refresh (default: all)
fetch_new_articles boolean	Whether to fetch new articles (default: true)

Response 204 No Content

Import Intercom Articles

Import all articles from Intercom.

Scope: write_all

POST https://app.quickchat.ai/v1/api/knowledge_base/intercom/import

Response 200 OK — Returns a list of imported article snapshots.

Delete Intercom Articles

Remove all Intercom-sourced articles from the Knowledge Base.

Scope: write_all

POST https://app.quickchat.ai/v1/api/knowledge_base/intercom/delete

Response 204 No Content

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