# Intercom Knowledge Base

> Migrate your Intercom knowledge to Quickchat AI, or run both side by side during a switch from Intercom's Fin AI.

**Migrate your Intercom knowledge to Quickchat AI in minutes.** If you're using Intercom's Fin AI and want to switch to Quickchat AI — or run both side by side — these endpoints make it seamless. Your entire Intercom Help Center (the articles that power Fin AI's responses) can be synced to Quickchat's Knowledge Base with a single API call.

**How it works:**
1. Connect your Intercom account via the [Quickchat Dashboard](https://app.quickchat.ai/) or the [Intercom App Store integration](https://www.intercom.com/app-store/?app_package_code=quickchat)
2. Use **Import Intercom Articles** to pull all your Help Center articles into Quickchat's Knowledge Base
3. Use **Refresh Intercom Articles** to keep content in sync as you update articles in Intercom
4. If you decide to disconnect, **Delete Intercom Articles** cleanly removes all synced content

This means your AI Agent immediately has access to the same knowledge that Fin AI uses, with zero manual content migration. For a full walkthrough of the Intercom integration, see the [Intercom channel guide](/channels/intercom/). To learn more about switching from Fin AI, visit [Quickchat as a Fin AI alternative](https://quickchat.ai/intercom-fin-ai-alternative).

## Refresh Intercom Articles

Re-fetch content from Intercom for existing articles.

**Scope: write_all**

`POST https://app.quickchat.ai/v1/api/knowledge_base/intercom/refresh_articles`

**Request Body**

| Parameter | Description |
|-----------|-------------|
| `article_ids` <br/> array of integers | Specific article IDs to refresh (default: all) |
| `fetch_new_articles` <br/> boolean | Whether to fetch new articles (default: `true`) |

**Response** `204 No Content`

## Import Intercom Articles

Import all articles from Intercom.

**Scope: write_all**

`POST https://app.quickchat.ai/v1/api/knowledge_base/intercom/import`

**Response** `200 OK` — Returns a list of imported article snapshots.

## Delete Intercom Articles

Remove all Intercom-sourced articles from the Knowledge Base.

**Scope: write_all**

`POST https://app.quickchat.ai/v1/api/knowledge_base/intercom/delete`

**Response** `204 No Content`

---