See which Knowledge Base articles your AI Agent relies on most when answering, with usage trends and real conversation examples.
The Article Usage tab shows which Knowledge Base articles your AI Agent actually relies on when it answers. Usage comes from the AI’s own “Why AI said that” source records, so it reflects real answers rather than a sample.
Article table
Section titled “Article table”
Each row is one article, showing:
- Usage Share — the percentage of all KB references in the period that point to this article. Figures are relative (a share of total usage) so they stay comparable across periods and plans.
- Trend — a sparkline of that article’s daily share across the selected range.
- View Examples — opens real conversations where the AI used the article.
Sort by usage and page through the list. Click an article title to open it in the Knowledge Base.
Conversation examples
Section titled “Conversation examples”View Examples opens a panel of real conversations where your AI Agent used the article, each showing the visitor’s question, the AI’s reply, and the source snippet the AI cited. Use View in Inbox to jump to the full conversation.
Export
Section titled “Export”Export downloads the full per-article breakdown (raw counts, usage share, unique conversations, and a sample snippet) as CSV or XLSX. Exports cover the selected window.