Advanced

The Advanced tab moves from headline numbers to distribution-over-time. Each chart shows how a metric evolved across the date range you picked, so you can spot trends, regressions, and the effect of changes you make to the AI Agent.

Resolution Breakdown (over time)

A stacked bar chart per day showing the four resolution buckets (Confirmed / Assumed / Small Talk / Unresolved) across the selected range. Watch this after retraining the Knowledge Base or editing the AI Main Prompt to see whether the changes improved your resolution rate.

Sentiment Analysis (over time)

A stacked bar chart per day showing Positive / Neutral / Negative sentiment counts. A growing red band is a leading indicator that something’s wrong — users are getting frustrated — and worth digging into via the Inbox.

AI-Detected Topics

A separate concept from your user-defined Topics: Quickchat’s AI automatically discovers topics in your conversation data and surfaces the most-discussed ones over time. No setup required — just open the tab.

The chart shows the top auto-detected topics across the period (e.g., “Pricing inquiry”, “AI agent setup”, “Discord bot setup”, “Out-of-scope question”) with a count for each. Use this to:

• Discover topics you didn’t think to create as custom Topics.
• Spot emerging issues — a topic climbing the list this week often signals a product or content gap.
• Validate whether your custom Topics actually match what users care about.

Custom Topics

Distribution of the Topics you defined under Manage Topics. Same time-series shape as AI-Detected Topics, but limited to topics you explicitly track.

Link tracking

If your AI Agent shares links in its responses, this section tracks how many links were shared, how many were clicked, and the resulting click-through rate. The table below lists the top shared links with per-link counts.

We automatically append UTMs to every link the AI shares so you can attribute traffic and conversions in your own analytics tool:

• utm_source=quickchat_ai
• utm_medium=referral
• utm_campaign=widget_{your_agent_id}
• utm_content={conversation_id}

Tip: In Shopify, group sessions or conversions by utm_source to see traffic from the AI Agent.

CSAT Ratings

Customer satisfaction ratings collected after handoffs. Empty until you’ve had handoff conversations with rating prompts in the chosen range.