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Quickchat AI Documentation

Insights

Insights

Section titled “Insights”

Insights is your space for analyzing conversations and understanding what your users are talking about — all in one place.

Topics

Section titled “Topics”

Listening to your users is key, but doing it at scale isn’t easy.
Topics are designed to help you track, analyze, and act on the main subjects discussed in your chats — without getting lost in the details.

What are Topics?

Section titled “What are Topics?”

Topics let you define and monitor conversation subjects you care about.
Our AI automatically analyzes every chat, categorizes relevant conversations, and helps you see the big picture at a glance.

Here’s how Topics can help you:

  • Know the key subjects: Instantly see what your users are talking about most — like shipping, product feedback, or common questions.
  • Measure the impact of changes: Launched a new feature or policy? Track how it shows up in your conversations.
  • Spot trends over time: Notice patterns, such as a spike in “pricing” questions or recurring pain points during holidays.

How to use Topics

Section titled “How to use Topics”

To get started, go to the Insights page from the sidebar and click the Manage Topics tab.

  1. Add Topics: Enter the topics you want to track (e.g., “Shipping,” “Pricing,” “Returns”) and add descriptions for extra context.
  2. Automatic Tagging: From now on, the AI will assign your Topics to relevant conversations as they come in.

Screenshot of the Manage Topics tab in Quickchat AI

You’ll see which topics are most common, and can dive into specific conversations for deeper insights.

Screenshot of the Topics tab in Quickchat AI

Imagine knowing at a glance that your new return policy reduced customer confusion by 30%, or spotting a quiet increase in “pricing” questions before it becomes a bigger issue.
Topics give you actionable data — not just numbers, but insights you can use.

Ready to start?

Section titled “Ready to start?”

Topics are available on the Professional and Business plans.
Enable them today and see what you uncover!

Got feedback or ideas for improving Topics? We’d love to hear from you — reach out directly to Patryk, our Product Lead.

We’re actively building new features for Insights. Stay tuned for more ways to explore your data and drive better decisions!