WhatsApp

This guide shows how to integrate your Quickchat AI Agent with WhatsApp. The process is divided into 3 simple steps:

• Prerequisites
• Step 1 - Connect your Quickchat AI account to WhatsApp
• Step 2 - Connect your AI Agent to WhatsApp

If you have prodeblems with integration or need help, go to Troubleshooting & FAQs section or contact us.

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Prerequisites

A. Business Phone Number

Decide which phone number you’ll use for WhatsApp (read more in WhatsApp documentation).

Which number can be used in WhatsApp Cloud API?

• Use a dedicated business phone number that can receive SMS or voice calls for verification.
• The number must be valid, owned by you, and have a country and area code.

Can I use a number that is already used in WhatsApp Messenger?

• No. You can continue using this number for calls and texts, but not in WhatsApp Messenger.
• If the number is already used in WhatsApp Messenger, delete it first. Don’t forget to back up your WhatsApp chat history.
• Banned numbers must be unbanned before registering.

Can I use a number that is already used by WhatsApp Business App?

• Yes. If your number is currently used in the WhatsApp Business App, you may be able to onboard it to the Cloud API without deleting the app account. Learn more about Coexistence onboarding.

Can I use a new nphone number?

• Yes, if you prefer not to use your current number, get a new number (physical SIM or virtual number). You can use services such as Hushed.

B. Business Information

Have these details ready (you’ll enter them during the Meta integration flow):

• Business name
• Business website
• Business category
• Business description

Caution

Even if some fields seem optional, fill them accurately. Missing or inaccurate info can delay approval or cause account restrictions.

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Step 1 — Connect your Quickchat AI account to WhatsApp

1. Open the Quickchat AI App → External Apps → WhatsApp → click Step 1.
2. In the Meta pop-up:
   • Log in to your Meta (Facebook) account.
   • Click Get Started.
   • Provide accurate business details (Meta Business Account, Business Name, Business Website, etc.).
   • Create or select your WhatsApp Business Account.
   • Add your business phone number and verify it via SMS/voice as prompted.
3. When registering the phone number, you will set a 6‑digit two‑step verification PIN for the number.

If no errors appear, you have successfully connected the phone number 🎉 Otherwise, please revisit Prerequisites above to make sure you correctly provided your business phone number and information.

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Step 2 — Connect your AI Agent to WhatsApp

In the same WhatsApp modal in Quickchat AI App → External Apps → WhatsApp → click Step 2 and follow the Meta pop-up:

1. Log in to the same Facebook Business account used in Step 1.
2. Select the WhatsApp Account for Quickchat AI.
3. Review requested permissions and click Connect.
4. When you see “Update successful, you can close this window now”, the link is complete. ✅

That’s it — you’re live! 🎉 Customers can now message your WhatsApp number, and your AI Agent will respond automatically.

Tip

As a final verification of your integration, send a text message to the WhatsApp number you just connected. You should get a reply from your AI Agent and the conversation should appear in the Quickchat AI App Inbox.

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Troubleshooting & FAQs

How WhatsApp Business API Pricing Works?

• Replies to user-initiated (inbound) customer inquiries are trated by WhatsApp as Service messages. These messages enable businesses to manage incoming customer inquiries, whether that is via a human agent or a conversational AI-powered bot.
• When users message a business, this opens a 24-hour customer service window during which businesses can respond with service messages, at no charge. This window resets with each user message.
• Outside 24 hours, you must use approved Message Templates (Marketing, Utility, Authentication, etc.) and pay per-message according to WhatsApp Business Platform Message Rates.
• Conversations are categorized and billed by Meta; ensure your WhatsApp Business Account has a valid payment method for business‑initiated/template messages.

I don’t see the Meta pop-up in Step 1 and Step 2.

• Disable pop-up blockers or try a different browser.

Number verification failed.

• Ensure the number can receive SMS/voice calls and isn’t blocked by an active registration path that Meta doesn’t allow to coexist. If the number is used in the Business App, try onboarding via Coexistence.

I connected the wrong account.

• Repeat Step 1 and Step 2 using the correct Meta Business account and WhatsApp Account.

Messages aren’t appearing in the Quickchat AI Inbox.

• Confirm Step 2 showed “Update successful, you can close this window now”.
• Double-check you linked the intended WhatsApp Account and the correct AI Agent is selected.
• If you’re sending messages after 24 hours without a user message, use approved templates and ensure a payment method is set in WhatsApp Manager.

Template or business‑initiated messages fail.

• Verify your Message Templates are approved and your payment method is active in Business/WhatsApp Manager.
• New senders start with messaging limits that scale based on quality and verification. If you hit limits for business‑initiated messaging, review Meta’s Messaging Limits guidance.
• Check messaging limits and quality rating in WhatsApp Manager if delivery is throttled.

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Need Help?

Chat with Quickchat’s Support AI on WhatsApp:
📱 +1 302-405-9992 — Start a chat

Or scan the QR code: