Reply Settings

In the previous section, we have discussed AI Settings, where you alter your AI Assistant's behavior and personality and as a result shape the style of your Assistant's responses.

Reply Settings shape the AI Assistant's responses on a more granular level. Here you can change response length, and adjust presence of URL links in the responses.

Reply Length

You can choose short, medium or long response length. As always it's best to showcase the difference on some examples, so let's revisit our superfoods e-commerce bot.

Short

While we showcase all three response lengths on the same AI Assistant to show the difference clearly, different responses are appropriate for different use cases.

The short response is a 1-2 sentence response, meant for use cases requiring fast-paced exchanges and short to-the-point answers (e.g. handling straightforward customer support cases or reply to simple FAQ-style questions). It might not be the best fit for an e-commerce site, where we want to provide comprehensive information about products.

Short responses would look like this.

Medium

Medium response is a few sentences long. It's the default response length setting and it's appropriate for most use-cases. Compared to the short response, it is more informative and addresses the user's question more thoroughly.

Medium-length responses would look like this.

Long

Long response go even more in depth than medium-length responses. This type of response is most suitable for more creative and discussion-based use cases (e.g. providing open-ended recommendations, brainstorming, step-by-step walkthroughs).

Long responses would look like this.

URL Link Priority

The URL Link Priority comes in handy if your Knowledge Base contains a lot of different links, and you want to make sure your AI Assistant shows them to the users. For instance, if you have a Customer Service AI Assistant, whose role is to walk users step-by-step through different processes on your website, such as creating an account, etc., and frequently references to external data sources, or if you have a Shopping AI Assistant which should recommend different products to your users.

The URL Link Priority can be set to Normal or High. In the Normal setting, the AI Assistant will provide links when appropriate, which in practice means when there are links present in the piece of knowledge from the knowledge base selected for the response and it's directly relevant for the response. For instance, if the user is asking for general advice, it might not be necessary to add a link.

In the High setting on the other hand, the AI Assistant will prioritise links over other information and very frequently add them to the response. For instance, if you're running an online store, every time the AI Assistant is prompted about products, it will provide links.

caution

It is important you supply all the relevant URLs within respective product / topic articles when using the High setting, since the setting "forces" the AI Assistant to seek links and can result in adding the wrong link to a similar product / topic, if the right link is not present.

Hallucinations?

The AI Assistant generally does not hallucinate links out of nowhere. Suppose a user asks your Customer Support Assistant about delivery times from the US to the EU. The link priority is set to High so we expect a link to the webpage on delivery times to the European Union in the response. If the link is missing from the article talking about it, then the AI Assistant will likely insert a link to the delivery times in continental US, or a different, semantically similar topic.