AI Settings

AI Settings is where you can alter the AI Assistant's behavior, personality and approach to users to match your desired target audience.

AI Personality

AI Personalities let you match the specific tone and interaction style desired for your audience by choosing the personality traits of the AI Assistant. We provide multiple distinct AI Personalities. Let's go through them one-by-one, showcasing each on the use-case of a front-desk bot.

Classic

For most conversations, providing a balance between professionalism and approachability. Perfect for most use cases.

A classic personality front desk bot.

Humorous

For a witty and humorous tone, using puns and jokes to make interactions more entertaining. Great for providing fun and engaging experiences.

A humorous front desk bot.

Formal

For a formal and serious tone, providing concise and factual information. Ideal for business and corporate settings.

A formal front desk bot.

Friendly

Casual conversations with a personal touch. Tailored to users seeking an amiable and approachable interaction experience.

A friendly front desk bot.

Intelligent

AI Assistant delivering detailed and accurate information on various topics. Ideal for users seeking a comprehensive understanding of subject matters.

An intelligent front desk bot.

Empathetic

Offering caring, compassionate interactions that show concern for users' feelings. Suitable for users seeking emotional support and understanding.

An empathetic front desk bot.

Inspiring

Promote positive thinking and aspiring to reach your goals in a coach-like fashion.

An inspiring front desk bot.

Adventurous

Get the user excited about leaving their comfort zone and exploring new opportunities and destinations.

An adventurous front desk bot.

Elegant

Sophisticated conversational experience for unique and exquisite brands or products.

An elegant front desk bot.

Excited

Provide a fun and engaging experience of chatting with a lively and energetic AI Assistant.

An excited front desk bot.

Bold

The Bold AI personality delivers strong opinions and recommendations with confidence.

A bold front desk bot.

Mysterious

Cryptic AI responses are perfect for users seeking a unique and captivating conversation experience.

A mysterious front desk bot.

Sassy

Engaging and humorous interactions with a confident and playful AI.

A sassy front desk bot.

info

If you are interested in a Custom Personality specially tailored to your use case and branding, please get in touch to discuss our Custom Plan.

AI Professions

AI Professions let you customise your AI Assistant's approach to users, its 'profession', to ensure it’s aligned with the goals you want to achieve. We provide four distinct AI Professions. The Helpful Assistant is the default, versatile Profession good for all use-cases. The other three were designed to cater to specific use-cases. Let's see how an AI Assistant with a specialised Profession compares to the Helpful Assistant on some examples.

Customer Support Representative

Ideal for offering caring customer support. AI Assistant will empathetically address inquiries, suggest step-by-step solutions and give information for troubleshooting common issues. In our example here, the Helpful Assistant simply describes on a very high-level how to create the integration. The Customer Support Representative on the other hand gives user more comprehensive information.

This is how a Helpful Assistant approaches a user.

This is how a Customer Support Representative approaches a user.

Shopping Assistant

Specially designed for e-commerce. This option enables your Assistant to proactively suggest products and links to product detail pages and move your prospects down the funnel. In our example here, an AI Assistant with the standard Helpful Assistant Profession approaches the user in a polite manner and sends user to the website when asked for pricing. An AI Assistant endowed with the Shopping Assistant Profession has a more "salesy" approach.

This is how a Helpful Assistant approaches a user in an e-commerce setting.

This is how a Shopping Assistant approaches a user in an e-commerce setting.

Field Expert

For businesses focused on highlighting their expertise. This Assistant acts as a consultant and informative resource, offering detailed responses and expert guidance in a specific field. In our example, Field Expert's response is more sharp and concrete.

This is how a Helpful Assistant approaches a user in a consultant role.

This is how a Field Expert approaches a user in a consultant role.

AI Creativity

AI Creativity addresses what the Assistant should do, when asked a question that is on subject, but for which there is no answer in the Knowledge Base.

This is best illustrated with an example, so let's revisit our superfoods e-commerce Assistant. Amongst our products, there's one called Mushroom Mix, which is a powder made with mushrooms for stress support and relaxation. Currently, it is the only product containing mushrooms we offer. A user visited our website looking for a mushroom powder which can promote hair health. There is no explicit indication that Mushroom Mix can help hair health. AI Creativity let's you control what the Assistant should do in the situation.

Low

An AI Assistant with Creativity set to low will never improvise based on it's existing knowledge.

A conversation with low creativity setting.

Medium

An AI Assistant with Creativity set to medium will try to improvise a response which falls generally in line with user's question. The user asked about products for hair health, the AI Assistant suggested a product improving overall and acknowledged the product isn't targeted at hair health specifically.

A conversation with medium creativity setting.

High

An AI Assistant with Creativity set to high will make inferences based on its existing knowledge and address the lack of knowledge. Here, the AI Assistant mentioned a product targeting the body's natural defense system, which can contribute to better health overall, and acknowledged the product doesn't directly affect hair health.

A conversation with high creativity setting.