AI Settings
AI Settings is where you can alter the AI Assistant's behavior, personality and approach to users to match your desired target audience.
- AI Personality
- AI Professions
- AI Creativity
AI Personalities let you match the specific tone and interaction style desired for your audience by choosing the personality traits of the AI Assistant. We provide multiple distinct AI Personalities. Let's go through them one-by-one, showcasing each on the use-case of a front-desk bot.
Classic
For most conversations, providing a balance between professionalism and approachability. Perfect for most use cases.
Humorous
For a witty and humorous tone, using puns and jokes to make interactions more entertaining. Great for providing fun and engaging experiences.
Formal
For a formal and serious tone, providing concise and factual information. Ideal for business and corporate settings.
Friendly
Casual conversations with a personal touch. Tailored to users seeking an amiable and approachable interaction experience.
Intelligent
AI Assistant delivering detailed and accurate information on various topics. Ideal for users seeking a comprehensive understanding of subject matters.
Empathetic
Offering caring, compassionate interactions that show concern for users' feelings. Suitable for users seeking emotional support and understanding.
Inspiring
Promote positive thinking and aspiring to reach your goals in a coach-like fashion.
Adventurous
Get the user excited about leaving their comfort zone and exploring new opportunities and destinations.
Elegant
Sophisticated conversational experience for unique and exquisite brands or products.
Excited
Provide a fun and engaging experience of chatting with a lively and energetic AI Assistant.
Bold
The Bold AI personality delivers strong opinions and recommendations with confidence.
Mysterious
Cryptic AI responses are perfect for users seeking a unique and captivating conversation experience.
Sassy
Engaging and humorous interactions with a confident and playful AI.
If you are interested in a Custom Personality specially tailored to your use case and branding, please get in touch to discuss our Custom Plan.
AI Professions let you customise your AI Assistant's approach to users, its 'profession', to ensure it’s aligned with the goals you want to achieve.
We provide four distinct AI Professions. The Helpful Assistant is the default, versatile Profession good for all use-cases.
The other three were designed to cater to specific use-cases. Let's see how an AI Assistant with a specialised Profession compares to the Helpful Assistant on some examples.
Customer Support Representative
Ideal for offering caring customer support. AI Assistant will empathetically address inquiries, suggest step-by-step solutions and give information for troubleshooting common issues. In our example here, the Helpful Assistant simply describes on a very high-level how to create the integration. The Customer Support Representative on the other hand gives user more comprehensive information.
Shopping Assistant
Specially designed for e-commerce. This option enables your Assistant to proactively suggest products and links to product detail pages and move your prospects down the funnel. In our example here, an AI Assistant with the standard Helpful Assistant Profession approaches the user in a polite manner and sends user to the website when asked for pricing. An AI Assistant endowed with the Shopping Assistant Profession has a more "salesy" approach.
Field Expert
For businesses focused on highlighting their expertise. This Assistant acts as a consultant and informative resource, offering detailed responses and expert guidance in a specific field. In our example, Field Expert's response is more sharp and concrete.
Interviewer
"Interviewer" focuses on asking questions instead of providing answers. It’s perfect if you want your AI Assistant to collect feedback, conduct surveys or simply approach the user more proactively. 
AI Creativity addresses what the Assistant should do, when asked a question that is on subject, but for which there is no answer in the Knowledge Base.
This is best illustrated with an example, so let's revisit our superfoods e-commerce Assistant. Amongst our products, there's one called Mushroom Mix, which is a powder made with mushrooms for stress support and relaxation. Currently, it is the only product containing mushrooms we offer. A user visited our website looking for a mushroom powder which can promote hair health. There is no explicit indication that Mushroom Mix can help hair health. AI Creativity let's you control what the Assistant should do in the situation.
Low
An AI Assistant with Creativity set to low will never improvise based on it's existing knowledge.
Medium
An AI Assistant with Creativity set to medium will try to improvise a response which falls generally in line with user's question. The user asked about products for hair health, the AI Assistant suggested a product improving overall and acknowledged the product isn't targeted at hair health specifically.
High
An AI Assistant with Creativity set to high will make inferences based on its existing knowledge and address the lack of knowledge. Here, the AI Assistant mentioned a product targeting the body's natural defense system, which can contribute to better health overall, and acknowledged the product doesn't directly affect hair health.