# Team & roles

> Invite teammates to your AI Agent and choose what each of them can reach: Account Owner, Administrator, Editor, Support, and Chat User, plus how seats work on each plan.

Everyone who signs in to your AI Agent holds a role, and the role decides what they can reach. Manage the team under **Settings → Organization → Team Members**.

## Roles

| Role | Can reach |
|---|---|
| **Account Owner** | Everything, including deleting the AI Agent and managing Administrators. One per AI Agent. |
| **Administrator** | Full access: Inbox, Knowledge Base, Actions, Channels, settings and billing. Cannot delete the AI Agent. |
| **Editor** | Inbox and Knowledge Base. |
| **Support** | Inbox only. |
| **Chat User** | The [Chat Page](/channels/website/) only, not the app. Use this for people who should talk to the AI Agent, not configure it. |

A locked section still appears in the sidebar for roles that cannot reach it, dimmed and with a tooltip, so nobody has to guess whether a page is missing or restricted.

## Seats

A seat is one person who can sign in, and the Account Owner takes the first one.

| | Free | Starter | Basic | Essential | Professional | Business |
|---|---|---|---|---|---|---|
| Users (including you) | 1 | 1 | 1 | 1 | 3 | 10 |

Below **Professional** there is one seat, so there is nobody to invite yet. Enterprise seat counts are agreed separately. The **Team Members** card shows how many licenses you have left, and the invite form is disabled once they are gone.

## Invite someone

1. Go to **Settings → Organization → Team Members**.
2. Enter their email address and pick a role.
3. Send the invite.

They appear in the list as a **Pending invitation** until they accept, and the list shows when each person was invited or joined. Use the row menu to change a role or remove someone.

On the legacy Basic plan the role selector is disabled and invited teammates are always Administrators. Every current plan supports the full set of roles.

## Transfer ownership

The Account Owner can hand the AI Agent to another Administrator with **Make owner**. Confirm by typing their email address.

Afterwards, you become an Administrator: you keep the Inbox, Knowledge Base, settings and billing, but you can no longer delete this AI Agent or manage other Administrators. There is exactly one Account Owner at a time, so this cannot be undone from your side.

## Related

- [Plans & limits](/pricing-and-plans/) — what else each plan includes
- [Account access and password recovery](/account-access/) — signing in and resetting a password
- [Delete an AI Agent](/ai-agent/delete-agent/) — the Danger Zone on the same tab

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