# Analytics

> The Analytics tab gives a single-screen overview of activity for your selected date range, with headline metrics broken down by dimension.

The **Analytics** tab gives you a single-screen overview of activity for the date range you pick at the top of the page. Cards across the top show the headline metrics; everything below breaks them down by dimension.

![Home tab in Quickchat AI App.](https://docs.quickchat.ai/_astro/home_dashboard.C6dbWieu.webp)

## Top cards

Each card shows a big number for the period plus a delta against the previous comparable period (e.g., `-20.5%` vs the prior week).

- **Conversations** — total conversations handled by your AI Agent. Split underneath by source channel (Chat vs Email).
- **Messages** — total messages exchanged (visitor + AI), with **Avg. per conversation** as a subtitle.
- **Transferred to Human Agent** — percentage of conversations that escalated, with a percentage-point delta (e.g., `+0.1pp`). Split by channel.

## Resolution Breakdown

A doughnut chart showing the share of conversations in each of four resolution buckets:

- **Confirmed Resolution** — visitor explicitly indicated the conversation was resolved.
- **Assumed Resolution** — no explicit confirmation, but the AI concluded the conversation likely resolved the visitor's query.
- **Small Talk** — chit-chat or non-substantive conversations.
- **Unresolved** — the visitor's question was not answered satisfactorily.

The combined Confirmed + Assumed share is your overall resolution rate.

## Conversations & Messages

A time-series chart of total Conversations and total Messages per day across the selected range. Use it to spot volume spikes, deployment effects, or weekend dips.

## Conversations per week day / per hour

Two distribution charts (radar + bar) that show **when** your visitors chat: which days of the week and which hours of the day see the most activity. Useful for staffing decisions if you have human agents picking up unresolved conversations.

## Your users talk via / talk in

Two distribution charts breaking conversations down by **channel** (Widget, Embed, WhatsApp, Slack, Discord, etc.) and by **language** (English, Polish, Spanish, …). The language chart is auto-detected from the conversation — no setup required.